services
 
For Customer Support
Please Call 800-931-5277
Email to customersupport@sysarcinfomatix.com
 
 
Custom Development

SysArc Infomatix has a team of qualified and experienced software consultants who will be able to do any custom change to the software solution that is implemented at a customer site. SysArc team will study the existing process at the customer site and then map it with the available features in the software solution that is licensed. The team will then go on to identify the gaps and estimate the effort needed to fill the same. Once the customer signs off on the System Study and Gap Definition document, the development team will complete the development and update the base system with the custom changes. The version will be maintained separately for any future upgrades.

 
Integration
All our financial software solutions are easily enabled for integration with any third party system / database. Necessary API's and Gateways have been provided in the software to enable these third party integrations. Our team has done numerous interfaces with multiple third party systems, including major core banking solutions, credit bureaus in the US, document generations systems, etc.
 

Data Migration

Migration strategy and approach will be developed during the planning phase by meeting with appropriate technical staff. After a full review, the technical requirements for the data migration will be analyzed and a detailed data migration execution plan will be developed.
 
Support

Post the completion of software implementation, SysArc may sign an Annual Maintenance Contract Agreement. SysArc will provide the client with a web-based tool to log in all the defects, enhancements, modifications, etc.

 
Here all the support requests raised by the client and logged in the system will be analyzed, categorized, monitored and resolved.
 
Clients Describe Us...
 
"....an uncompromising approach to work and methods used to achieve success..."
 
"...the best firm I have worked with in terms of consolidation of knowledge, inter-personal skills, organization and facilities..."
 
"...a wide and in-depth knowledge in developing software packages that are highly critical and core to our business function..."
 
 
 
 
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